Effective Date: 2nd May, 2025
Last Updated: 2nd May, 2025

At ReviewTower, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services. By using ReviewTower, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up or use our services, we may collect:

• Name

• Email address

• Business information

• Phone number

• Billing and payment details

• Login credentials

b. Customer Data

If you upload customer contact data (e.g. phone numbers for SMS review requests), we store and process that information solely to perform services on your behalf.

c. Usage Data

We may automatically collect data about how you interact with our site and services, including:

• IP address

• Browser type and settings

• Device type and OS

• Pages visited

• Time spent on pages

2. How We Use Your Information

We use your information to:

• Provide and maintain our services

• Process transactions

• Communicate with you about your account

• Improve our website and product functionality

• Send system alerts and service updates

• Comply with legal obligations

We do not sell your personal information to third parties.

3. SMS and Customer Contact Data

If you use our SMS features:

• You are solely responsible for obtaining lawful consent from your customers before uploading their contact information.

• We use customer phone numbers only to send SMS messages as instructed by you.

• We do not use or share your customer data for any other purpose.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic

• Customize your user experience

• Maintain session data

You can control cookie preferences in your browser settings.

5. Sharing of Information

We may share your information with:

• Service providers who help us operate our business (e.g. payment processors, hosting providers)

• Legal authorities if required by law

• In connection with a merger, acquisition, or sale of all or part of our business

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. However, no system is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your data

• Object to or restrict certain processing

• Withdraw consent at any time

• File a complaint with a data protection authority

To exercise your rights, contact us at [email protected].

8. Data Retention

We retain your information as long as your account is active or as needed to provide services, comply with our legal obligations, or enforce agreements.

9. International Data Transfers

Our servers are located in the United States. If you access our services from outside the U.S., your information may be transferred, stored, and processed in the U.S.

10. Children’s Privacy

Our services are intended for businesses and are not directed to individuals under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notice. Continued use of the service constitutes acceptance of the changes.